Data Protection

35pd Privacy Policy — How We Protect Your Personal Data

35pd is committed to protecting the privacy of every player. This policy explains what data we collect, why we collect it, how we use it, and the rights available to you as a 35pd account holder.

Effective January 2026
Last Updated: January 2026. This policy applies to all 35pd account holders and site visitors.
Please Read: This Privacy Policy forms part of your agreement with 35pd and should be read together with the Terms & Conditions. By registering a 35pd account or using any part of the 35pd platform, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein.

Section 1

Who We Are — The 35pd Data Controller

35pd is the operator of the platform accessible at 35pd.pro and is the data controller responsible for the personal data of registered players and site visitors. 35pd operates an online casino and sports betting platform built specifically for players in Bangladesh, processing all account transactions in Bangladeshi Taka (BDT) and using payment integrations with bKash, Nagad, Rocket, and Upay. All data collected through the 35pd platform is held by 35pd and is processed in accordance with this Privacy Policy. If you have any questions about how your data is handled, please contact the 35pd support team using the email address provided in the footer of this page.

Section 2

Information We Collect About You

35pd collects personal data from you in the following categories. We only collect data that is necessary for the purposes described in this policy.

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Account & Identity Data

When you register a 35pd account, we collect your full name, date of birth, registered mobile number, and account password (stored in encrypted form). If KYC verification is required, we may also collect a copy of a government-issued photo ID and proof of address. This data is used to verify your identity, confirm your eligibility to use the platform (including the 21+ age requirement), and maintain the security of your account.

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Financial & Payment Data

We collect records of all deposit and withdrawal transactions made through your 35pd account, including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in BDT, timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — payment processing is handled by the relevant third-party payment service providers and is subject to their own security standards.

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Device & Technical Data

When you access the 35pd platform, we automatically collect certain technical data, including your device type and operating system, browser type and version, IP address, session timestamps, and general location data derived from your IP address. This data is used for platform security, fraud prevention, and to ensure the platform functions correctly on your device.

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Usage & Gameplay Data

We collect records of your activity on the 35pd platform, including games played, bet amounts, session durations, bonus usage, and sports betting markets accessed. This data is used to provide the gaming service, to personalise your experience, to administer bonuses correctly, and to support our responsible gaming obligations — including monitoring for patterns that may indicate problem gambling.

Section 3

How 35pd Uses Your Personal Data

35pd uses your personal data only for the specific purposes listed below. We do not use your data for any purpose that is incompatible with the reasons for which it was collected.

  • Account Management:To register and maintain your 35pd account, verify your identity (including age verification to confirm 21+ eligibility), process your login credentials securely, and communicate important account updates to your registered mobile number.
  • Payment Processing:To process your deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and card payment methods; to maintain accurate records of your account balance and transaction history; and to detect and investigate potential payment fraud.
  • Service Delivery & Personalisation:To deliver the 35pd gaming and betting service; to personalise your experience based on your game preferences and activity history; to administer bonuses and promotions correctly; and to provide customer support when you contact the 35pd team.
  • Legal Compliance & Fraud Prevention:To comply with applicable anti-money laundering (AML) obligations; to investigate suspected fraud, bonus abuse, or multi-accounting; to respond to lawful requests from competent authorities; and to enforce the Terms & Conditions of the 35pd platform.
  • Responsible Gaming:To monitor gameplay patterns and account activity for indicators of potential problem gambling; to administer responsible gaming tools (deposit limits, self-exclusion) that you have activated on your account; and to fulfil our obligations to protect vulnerable players.

Section 4

35pd processes your personal data on one or more of the following legal bases, as applicable to each specific processing activity.

  • Contractual Necessity:Processing that is necessary to deliver the 35pd service you have registered for — including account management, payment processing, and service delivery — is carried out on the basis of contractual necessity. Without this processing, 35pd would be unable to provide the platform services.
  • Legal Obligation:Certain processing activities — in particular those related to identity verification (KYC), anti-money laundering (AML) checks, and responses to lawful authority requests — are carried out because 35pd is legally obligated to do so under applicable law.
  • Legitimate Interests:Certain processing activities — including fraud detection, responsible gaming monitoring, platform security, and service improvement — are carried out on the basis of 35pd's legitimate interests in operating a safe, fair, and sustainable gaming platform, where those interests are not overridden by your data protection rights.

Section 5

Sharing Your Personal Data

35pd does not sell your personal data to third parties. We share your data only in the following limited circumstances.

  • Payment Service Providers:To process your deposits and withdrawals, 35pd shares necessary transaction data with the relevant payment service provider (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard network). This data is shared only to the extent required to complete your requested transaction and is governed by each provider's own privacy practices.
  • Technology & Service Partners:35pd works with third-party technology providers, including game content providers (such as Evolution Gaming, Pragmatic Play, and Spribe) and platform infrastructure partners. These partners may receive limited technical or gameplay data necessary for the delivery of their services within the 35pd platform. All such partners are contractually required to handle data in accordance with applicable data protection standards.
  • Legal Authorities:35pd will disclose personal data to competent authorities, regulators, or law enforcement agencies where required to do so by applicable law, or where 35pd reasonably believes that disclosure is necessary to prevent fraud, money laundering, or other serious illegal activity. 35pd will notify affected users of any such disclosure where legally permitted to do so.

Section 6

Cookies and Tracking Technologies

The 35pd platform uses cookies and similar tracking technologies to enable core platform functionality, maintain your logged-in session, and collect analytics data about platform usage. Essential cookies — those required for the platform to function correctly — are placed automatically. Analytics cookies are used to understand how players use the 35pd platform, which helps us improve the service over time.

Most modern mobile browsers allow you to manage or block cookies through your browser settings. However, disabling essential cookies may prevent the 35pd platform from functioning correctly and may affect your ability to log in, place bets, or process payments. 35pd does not use third-party advertising cookies or share tracking data with advertising networks.

Section 7

How Long We Keep Your Data

35pd retains your personal data for as long as your account is active and for a period following account closure as required by applicable law and our internal data retention policy. Account and identity data, transaction records, and gameplay history are typically retained for a minimum of five years following account closure to satisfy legal and regulatory obligations, including anti-money laundering record-keeping requirements. Data that is no longer required for any legitimate purpose is securely deleted or anonymised in accordance with 35pd's data retention schedule. If you would like to request early deletion of your data, please see the section on your rights below.

Section 8

Your Data Protection Rights

As a 35pd account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 35pd support team using the email address in the footer.

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Right to Access
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Right to Rectification
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Right to Erasure
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Right to Object
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Right to Portability
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Right to Withdraw Consent

You may submit a data subject access request, a correction request, or a deletion request at any time by contacting the 35pd support team. 35pd will respond to all data rights requests within a reasonable timeframe. Please note that some data may need to be retained to fulfil our legal obligations (e.g., AML record-keeping) even after a deletion request is received.

Section 9

Security Measures for Your Personal Data

35pd implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the 35pd platform, encrypted storage of account passwords and sensitive identity data, access controls that limit internal access to personal data on a need-to-know basis, and regular security reviews of platform infrastructure.

Despite these measures, no internet-based platform can guarantee absolute security. You play an important role in keeping your account secure: use a strong, unique password for your 35pd account, do not share your credentials with others, and report any suspected unauthorised access to your account to 35pd support immediately. 35pd will investigate all reported security concerns promptly.

Section 10

Children and Minors — 21+ Platform Only

The 35pd platform is strictly for use by adults aged 21 and above. 35pd does not knowingly collect personal data from persons under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or used the 35pd platform without your authorisation, please contact 35pd support immediately using the email address in the footer. Upon confirmation, 35pd will close the account and delete any personal data collected in connection with it, subject to any applicable legal retention obligations.

Section 11

Changes to This Privacy Policy

35pd reserves the right to update or amend this Privacy Policy at any time. When material changes are made, 35pd will notify registered players by posting a prominent notice on the platform or by direct communication to the registered mobile number on file. The date at the top of this policy indicates when it was last updated. Your continued use of the 35pd platform following notification of a change to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised policy, you may request account closure at any time.

Section 12

Contact Us About Your Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 35pd handles your personal data, please contact the 35pd support team using the email address displayed in the footer of this page. We aim to respond to all privacy-related enquiries within a reasonable timeframe. Please include your registered mobile number and a clear description of your request when contacting us, so we can locate your account and respond efficiently.

Have Questions About Your Data?

Our FAQ page covers common questions about accounts, security, and payments at 35pd. You can also review our Terms & Conditions for the full legal framework governing your use of the platform.

Visit Our FAQ Read Terms & Conditions